Front Desk Medical Receptionist

SB Clinical Practice Management•Town of Brookhaven, NY

10h•$20 - $25•Onsite

About The Position

The medical receptionist supports the daily operation of the front desk at Neurology Associates of Stony Brook, UFPC, helping maintain efficient workflow and patient care. The position is based in Lake Grove, New York, and includes the Commack location. The schedule is full time, Monday through Friday, with hours ranging from an earliest start of 7:30 a.m. to a latest end of 7:00 p.m. Additional coverage for night hours and weekends may be needed. The role handles patient reception, phone calls, appointment and procedure scheduling, check-in and check-out, patient information and paperwork, payments, referrals and authorizations, and coordination of patient flow. It also helps maintain the reception area and office supplies, updates client information, and follows HIPAA guidelines. Other duties may be assigned by management.

Requirements

High school diploma or GED.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience as a Medical Receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency using an EMR and a practice management system.

Responsibilities

Perform receptionist duties, including answering, screening, and routing calls; taking messages and ensuring their proper delivery; and maintaining polite and courteous interactions.
Assess telephone calls for urgency and immediately refer urgent medical questions to a physician or nurse.
Maintain a clean and organized reception area.
Use the EMR and other systems for patient check-in and check-out, including verifying demographics and insurance, obtaining signatures, and ensuring patients complete required paperwork.
Enter and scan patient data into the EMR.
Collect and process payments.
Coordinate patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as needed.
Schedule patient appointments and remind patients of required documentation.
Schedule services or procedures as needed.
Obtain or retrieve required referrals, authorizations, and eligibility verifications.
Contact patients when physician schedules change or appointments need to be rescheduled.
Monitor office supply needs and place orders or advise the office manager of items needed.
Follow HIPAA guidelines at all times.
Provide additional coverage for night hours and weekends as needed.
Update and maintain the integrity of client information.
Perform other duties as assigned by management.