Front Desk/Medical Assistant

Greenwich MedSpa • Scarsdale, NY

9d • $20 - $24

About The Position

Greenwich Medical Spa (GMS) is an award-winning medical spa providing non-invasive cosmetic treatments. This dual-role position combines clinical support as a Medical Assistant with patient hospitality and front-desk responsibilities as an Aesthetic Coordinator. The role supports the patient experience from arrival through treatment and follow-up, helping patients feel welcomed and cared for while enabling providers to focus on treatment results.

In treatment rooms, the employee prepares rooms and equipment, escorts patients, obtains consents and pre- and post-treatment photographs, prepares patients and procedure setups, and reviews care instructions. Blood draws may be involved when applicable, such as for PRP. The position also maintains infection-control standards, inventory, and clean, spa-ready rooms.

At the front desk, the employee handles check-ins and check-outs, follow-up appointment bookings, scheduling, phone calls, payments, and sales support. They educate patients about treatments, skincare, memberships, and rewards programs and keep the spa pristine and stocked with amenities. Across both settings, they build patient relationships, remain composed during busy periods, support the team, train new hires, and contribute to special projects. Saturday availability is required.

GMS describes its core values as Excellence, Integrity, People Focused, Passionately Driven, Respect, and Growth. Benefits listed for employees working a full-time schedule include an employee allowance for services and skin care products, an employee discount, paid time off, paid holidays, medical, dental, and vision coverage, voluntary supplemental insurance, and a 401(k).

Requirements

• At least 1 year of experience in a medical office, medspa, or luxury hospitality setting.
• A genuine commitment to high-end, five-star client service.
• Comfort working in both clinical and front-desk settings.
• Experience with EMR and medical terminology.
• High school diploma required.
• Availability to work Saturdays.

Nice To Haves

• Phlebotomy license.
• Zenoti experience.
• Bachelor’s degree preferred.

Responsibilities

• Prepare and close down treatment rooms and equipment daily.
• Escort patients and obtain consents and pre- and post-treatment photographs.
• Prepare patients and procedure setups, including blood draws when applicable, such as for PRP.
• Review pre- and post-treatment care instructions with patients.
• Maintain infection-control standards, inventory, and clean, spa-ready treatment rooms.
• Provide personalized patient check-ins and check-outs and pre-book follow-up appointments.
• Manage patient scheduling, phone calls, and payments, and assist with closing sales.
• Educate patients about treatments, skincare, memberships, and rewards programs.
• Keep the spa pristine, luxurious, and stocked with amenities.
• Build lasting patient relationships through thoughtful, personalized service.
• Move between the front desk and treatment rooms as required while remaining calm and composed during busy periods.
• Support the team, train new hires, and contribute to special projects.

Benefits

• Employee allowance for services and skin care products.
• Employee discount.
• Paid time off.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary supplemental insurance, including Hospital, Critical Illness, and AD&D coverage.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED