Front Desk Manager

Louisiana Community and Technical College System • Monroe, LA

2d

About The Position

The Front Desk Manager supports the Vice Chancellor of Student Services and the Financial Aid Office at Louisiana Delta Community College. The role provides executive and administrative support, including calendar and meeting coordination, and serves as the primary point of contact for financial aid inquiries through phone, email, and in-person service. It also supports front-desk operations and suite security, supervises student workers, and assists with Care Closet operations that provide essential resources to students.

The position collects and maintains financial aid documentation, sends targeted email and text communications about financial aid status, manages departmental correspondence and confidential student records, and helps current and prospective students navigate financial aid questions, applications, and resources. The role requires proactive, accurate, and timely service, follow-through, and alignment with the college’s Standards of Practice. It also maintains knowledge of college policies, academic prerequisites, and transfer articulation agreements, and performs additional duties assigned by the Director and Vice Chancellor.

Requirements

• Associate's degree in a business-related field preferred, or at least five years of work-related experience required.
• Basic computer literacy skills.
• Basic skills in Microsoft Excel and Word.
• Ability to work independently with minimal supervision and meet established deadlines.
• Passing a pre-employment criminal background screen is required as a condition of employment.

Nice To Haves

• Associate's degree in a business-related field.

Responsibilities

• Provide executive and administrative support to the Vice Chancellor of Student Services, including calendar and meeting coordination.
• Serve as the primary contact for financial aid inquiries and provide customer service by phone, email, and in person.
• Manage physical security and front-desk operational readiness for the Student Services suite.
• Oversee and direct student workers supporting reception, phone operations, and administrative workflows.
• Assist Retention and Engagement with Care Closet operations that provide food, clothing, and basic-needs resources to students.
• Collect, organize, and maintain student financial aid documentation in accordance with institutional guidelines.
• Send targeted email and text communications regarding financial aid status.
• Direct and process Financial Aid Office email and telephone correspondence.
• Maintain confidential and secure student records and filing systems.
• Assist current and prospective students with general financial aid questions, application processes, and departmental resource navigation.
• Provide proactive, timely, and accurate service to internal and external partners, and ensure follow-up and follow-through.
• Maintain current knowledge of college policies, academic prerequisites, and transfer articulation agreements with regional secondary and post-secondary institutions.
• Perform additional operational and administrative duties as assigned by the Director and Vice Chancellor.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision insurance.
• Tax Saver Flexible Benefits Plan for eligible child care and medical expenses.
• 14 holidays per year, typically including an extended Christmas break.
• Annual (vacation) leave.
• Sick leave.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree