Front Desk Manager

Lodging Dynamics • Miami Beach, FL

5d

About The Position

The Front Desk Manager defines and implements front desk objectives and procedures, hires and trains staff, and manages shift schedules. The role supervises front desk staff and activities, including bookings, appointments, phone calls, and emails. It also prepares reports and feedback for the general manager and performs administrative duties such as filing and updating records.

During the first few months, the manager will coordinate with the management team to learn front desk operations, connect with and lead the front desk team, and set a positive example in guest relations. The role also involves welcoming guests, responding to questions and complaints, managing bookings, and ensuring the reception area is professionally maintained.

Requirements

• Bachelor of Science degree in hospitality or a related field.
• At least 1 year of experience as a front desk manager.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Define and implement front desk objectives and procedures.
• Hire and train staff and manage shift schedules.
• Supervise staff and front desk activities, including bookings, appointments, phone calls, and emails.
• Generate reports and feedback for presentation to the general manager.
• Perform administrative duties such as filing and updating records.
• Coordinate with the management team to understand front desk operations.
• Lead and support the front desk team in providing excellent guest relations and customer service.
• Greet and welcome guests and respond to their questions and complaints.
• Manage bookings and ensure the reception area is professionally maintained.

Benefits

• People-first culture.
• Travel discounts at hotel partners and franchises.
• Paid time off.
• Participation in the Wellness program.
• Health, dental, and vision benefits.
• 401(k).
• Other supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager