Front Desk Manager

NFC Amenity Management•Boston, MA

About The Position

The Front Desk Manager works exclusively at the front desk and helps ensure the facility is welcoming, well maintained, and effectively staffed. The role includes supervising and supporting staff, coordinating schedules and training, managing resident requests and facility reservations, and serving as the primary contact for maintenance and cleaning needs. The position is full-time and pays $23.00 per hour. Candidates should work well independently in a fast-paced environment, and make eye contact and be welcoming. Experience supervising others is a plus.

Requirements

Must be legally allowed to work in the United States.
Work exclusively at the front desk.
Work well independently and thrive in a fast-paced environment.
Make eye contact and be welcoming.
Follow HR and Risk Management Company policies.

Nice To Haves

Experience supervising others.
Front desk management skills.
Hospitality management skills.
Outgoing personality.
Teamwork.
Mentoring skills.
Detail-oriented approach.
Proactive approach.
Scheduling accuracy.
Training and teaching others.
Client relationship skills.
Financial management skills.

Responsibilities

Assist in hiring, training, and mentoring a team that follows the company's mission and brand standards.
Supervise staff, coordinate team meetings and trainings, and manage staff schedules to ensure front desk coverage.
Create operating systems and checklists to support a well-maintained, clean facility.
Serve as the primary point of contact for facility maintenance, repairs, and cleaning.
Conduct daily facility inspections and promptly communicate operational malfunctions to building management.
Answer, record, and complete resident requests, phone calls, questions, and concerns promptly.
Coordinate facility reservations.
Facilitate contractor check-ins and check-outs and cultivate relationships with preferred vendors.
Assist with preparation of community events required by the building.
Stay current on industry standards, technology, and trends.
Perform other duties related to the success of the property as assigned.
Follow HR and Risk Management Company policies.
Cover team members' shifts to maintain staffing requirements.
Use the Company-approved Team Scheduler to ensure payroll budget compliance.
Perform miscellaneous job-related duties as assigned.