Front Desk Manager

Marriott • Doral, FL

6d • $55,000 - $65,000

About The Position

Aloft Miami Doral is seeking a highly motivated, experienced, and service-oriented Front Desk Manager to oversee daily Front Office operations, lead the Front Desk team, and ensure an exceptional guest experience in accordance with Marriott International brand standards. The role is responsible for efficient hotel operations, supervising and developing Front Office associates, managing guest relations, and maintaining consistent service quality. It contributes to guest satisfaction, operational excellence, and the hotel's financial and performance objectives.

The ideal candidate is a hands-on leader with strong problem-solving and communication skills and a proactive approach to guest service and team management. The manager handles guest concerns, coordinates with other hotel departments, maintains Marriott brand compliance, and fosters a positive, accountable, high-performing work environment. The position requires attention to detail and the ability to work effectively in a fast-paced hospitality setting while delivering outstanding service and maximizing operational efficiency and guest satisfaction.

The hotel is owned and operated by independent franchisee Doral Hotel Enterprises, which independently controls the hotel’s employment policies and practices. Employees at the hotel are employed by the franchisee, not Marriott International, Inc.

Requirements

• A minimum of 2–3 years of experience in hotel Front Office operations, including at least 1 year in a supervisory or management role.
• Knowledge of Marriott brand standards, guest satisfaction programs, and the Marriott Bonvoy loyalty program.
• Proficiency in hotel Property Management Systems (PMS); FOSSE preferred.
• Strong leadership skills and the ability to supervise, train, motivate, and develop Front Desk associates.
• Excellent customer service, communication, interpersonal, and conflict-resolution skills.
• Ability to handle guest complaints, resolve operational challenges, and implement effective service recovery strategies.
• Experience managing employee schedules, departmental labor costs, payroll, and overtime.
• Understanding of Front Office financial procedures, including cash handling, billing, payment processing, and daily reconciliations.
• Ability to monitor guest satisfaction scores, online reviews, and service performance indicators and implement improvements.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced hotel environment.
• Ability to coordinate effectively with Housekeeping, Engineering, Sales, and other hotel departments.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills in English.
• Ability to work independently, make sound operational decisions, and maintain professionalism under pressure.
• Flexible availability to work weekends, holidays, evenings, and varying shifts based on hotel operational needs.
• Ability to stand or walk for extended periods and perform essential Front Office duties, with or without reasonable accommodation.
• High school diploma or equivalent required.

Nice To Haves

• Previous experience with Marriott International properties.
• Bilingual proficiency in English and Spanish.
• Associate's or bachelor's degree in Hospitality Management, Business Administration, or a related field.

Responsibilities

• Oversee daily Front Office operations and lead the Front Desk team.
• Supervise, train, motivate, and develop Front Desk associates.
• Manage guest relations, handle complaints, and resolve operational challenges using service recovery strategies.
• Maintain consistent service quality and compliance with Marriott brand standards.
• Coordinate with Housekeeping, Engineering, Sales, and other hotel departments.
• Manage employee schedules, departmental labor costs, payroll, and overtime.
• Oversee Front Office financial procedures, including cash handling, billing, payment processing, and daily reconciliations.
• Monitor guest satisfaction scores, online reviews, and service performance indicators, and implement improvements.
• Support hotel operational efficiency, guest satisfaction, and financial and performance objectives.

Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance, subject to eligibility.
• Paid Time Off (PTO).
• Paid holidays.
• Marriott employee travel discounts at participating properties.
• Professional growth and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED