Front Desk Lead

Surgery Partners, Inc • Midland, TX

8d • Onsite

About The Position

The Lead Registrar / Front Desk Lead coordinates daily patient registration and front desk operations, provides leadership to registration staff, ensures excellent customer service, accurate registration, insurance verification, collections, and efficient patient flow.

Requirements

• High School Diploma or GED required.
• 2-3 years of healthcare registration, patient access, or front desk experience required.
• Knowledge of healthcare registration, insurance verification, and medical terminology.
• Strong communication, customer service, and multitasking skills.
• Ability to maintain confidentiality and work effectively with patients, providers, and staff.

Nice To Haves

• Associate degree preferred.
• Lead or supervisory experience preferred.

Responsibilities

• Greet patients and visitors professionally.
• Perform patient check-in and registration procedures.
• Obtain, verify, and update demographic and insurance information.
• Collect co-pays, co-insurance, deductibles, and other payments.
• Balance petty cash and daily collections.
• Perform office opening and closing procedures.
• Serve as primary contact for lobby patients and support phone coverage.
• Provide daily leadership and guidance to registrars and front desk staff.
• Assist with training and onboarding new employees.
• Monitor workflow, service standards, and registration quality.
• Coordinate staffing coverage and escalate concerns to management.
• Promote teamwork and process improvement initiatives.
• Verify insurance eligibility and benefits.
• Ensure registration accuracy to support reimbursement.
• Assist patients with understanding financial responsibilities.
• Demonstrate compassion, professionalism, and excellent customer service.
• Address patient concerns promptly and courteously.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED