Front Desk/Host

Dave & Buster's•Myrtle Beach, SC

2d•$7 - $13

About The Position

The Front Desk/Host ensures that Guests’ first impressions of Dave & Buster’s are positive and welcoming. This role guides Guests through retail, game rental, and dining experiences, serving as an ambassador to the building while coordinating game rentals, merchandise sales, and telephone inquiries. The position delivers a Guest experience combining food, drinks, and games in an environment designed for fun. The role includes greeting and assisting Guests, managing the flow and wait times at the front doors, coordinating fair seating, supporting table turns, processing transactions, and maintaining the cleanliness and readiness of the Front Desk and Host station. Team Members work cooperatively with colleagues and keep Managers informed about problems, unhappy Guests, and areas needing attention. Restaurant, retail, or cashier experience is preferred but not required. The position requires being at least 16 years of age and communicating effectively in English. The stated salary range is 7.25–13.25.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be able to respond calmly to dissatisfied Guests and call issues to a Manager’s attention.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, assist them efficiently, and bid them farewell while ensuring they were satisfied and inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs.
Manage the flow of Guests from the front doors, direct them as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Scout for open tables, bus and clean tables as necessary, rotate seating fairly according to guidelines, and deliver silverware as Guests are seated.
Prepare the station for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness, organization, and condition of the Front Desk and Host station and menus; check and restock supplies and discuss problem areas with a Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Notify a Manager when a Guest appears unhappy, keep the immediate supervisor informed of problems or significant unusual matters, and take corrective action or suggest alternatives where appropriate.
Assist other Team Members as needed or as business requires, maintaining a cooperative working relationship.
Calculate bill transactions accurately and on time, process Guest transactions, reconcile monies from assigned banks, and complete accurate To Go order transactions.
Sell merchandise from the Front Desk, if applicable.
Respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Follow dress guidelines and maintain a neat, clean, and professional appearance.