Front Desk - Guest Service Agent (FT & PT) - Luxury Beach Hotel
About The Position
Pelican Grand Beach Resort is seeking a Front Desk Guest Service Agent to provide front-desk services at its 156-room beachfront hotel in Fort Lauderdale. The role focuses on creating positive guest experiences through welcoming service, accurate reservation and payment handling, and coordination with hotel staff. The agent handles arrivals and departures, reservations, room assignments, guest inquiries and complaints, group and VIP arrangements, and the timely maintenance of booking and payment records. The position also involves recommending additional facilities and services when appropriate.
Requirements
- 1–3 years of experience as a hotel Front Desk Agent or in a similar role.
- Working knowledge of room setups, capacities, and their relationship to event types.
- Excellent interpersonal and sales-related skills.
- Ability to prepare and analyze data and figures, and computer-prepared or computer-generated transcriptions.
- Ability to speak, read, write, and understand English.
- Good verbal and written communication skills.
- Computational ability.
- Ability to pass a background check.
- Must be legally eligible to work in the United States.
Responsibilities
- Perform guest check-in and check-out tasks.
- Manage online and telephone reservations.
- Inform customers about payment methods and verify credit card information.
- Register guests and collect necessary information, including contact details and stay dates.
- Welcome arriving guests and assign rooms.
- Provide information about the hotel, available rooms, rates, and amenities.
- Respond to guest complaints in a timely and professional manner.
- Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
- Upsell additional facilities and services when appropriate.
- Maintain up-to-date booking and payment records.
- Post charges promptly and update guest folios.
Benefits
- 401(k) and 401(k) matching
- Paid time off
- Health, medical, vision, dental, hospital, life, accidental death, pet, and short-term disability insurance
- Employee assistance program
- Employee discounts
- Multiple parking options
- One free meal during the shift
- Recognition programs
- Incentive programs
- Referral programs
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
