Front Desk Expert

Marriott • Charlotte, NC

19d • $20 - $21

About The Position

Guest Experience Experts help create memorable and unique guest stays by delivering a range of services throughout the guest experience. They take initiative, move throughout their work area, process operational needs, address guest requests, complete reports, and share information about local attractions. They are empowered to make transactions part of the guest experience.

The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Associates may also perform other reasonable job duties as requested.

Requirements

• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their stay and help make the experience memorable and unique.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain professional appearance and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED