Front Desk/Event Coordinator

St. Petersburg•St. Petersburg, FL

17d

About The Position

Woodhouse Spa is seeking an enthusiastic, organized, and guest-focused Front Desk / Events Coordinator. This dual-role position delivers exceptional guest experiences while coordinating and executing spa events, group bookings, and special occasions. The role supports daily front desk operations and helps identify opportunities to increase guest engagement, event bookings, and spa revenue. The ideal candidate is personable, detail-oriented, and passionate about hospitality, customer service, and event planning. Woodhouse provides self-care in a luxury spa environment, with customizable treatments and a relaxing atmosphere intended to support guests’ well-being. The franchise is independently owned and operated, and hiring decisions are made by the franchisee.

Requirements

Proven experience in sales and event ideation.
Exceptional written and verbal communication skills.
Creative, self-motivated, and driven to produce results.

Nice To Haves

Experience working with spas, beauty, or wellness brands.
Bachelor's degree in Marketing, Communications, or a related field.
Experience in public relations, influencer marketing, or content creation.

Responsibilities

Welcome guests and provide a warm, professional, and personalized experience.
Answer incoming calls, emails, and guest requests promptly and professionally.
Educate guests on spa services, packages, memberships, and retail products.
Accurately process payments, gift card purchases, and other transactions.
Plan, organize, and coordinate spa events.
Collaborate with spa management and service providers to ensure events run smoothly.
Build and maintain relationships with corporate clients, event planners, and prospective guests.
Collaborate with management on promotional initiatives and seasonal events.
Maintain a clean, organized, and welcoming front desk and reception area.
Address guest concerns professionally and collaborate with management to ensure guest satisfaction.
Support daily spa operations and assist team members as needed.