Front Desk Coordinator
About The Position
The Front Desk Coordinator manages front desk operations at a fast-paced dermatology clinic and serves as a welcoming first point of contact for patients. The role requires a friendly, professional approach and a strong focus on patient-first customer service. Responsibilities include answering phones, greeting patients, scheduling appointments, handling routine inquiries, preparing and updating patient records, verifying insurance and prior authorizations, and collecting copays or balances. The position also requires working collaboratively with colleagues while completing tasks accurately and efficiently.
Requirements
- High school diploma or GED equivalent.
- Minimum 2–3 years of front desk experience in a medical office or clinic.
- Experience with patient check-in and check-out workflows.
- Prior insurance verification and scheduling experience.
- Knowledge of medical dermatology terms, CPT, and ICD-10.
- Strong written and verbal communication skills.
- Strong mathematics skills.
- Professional appearance and mannerisms.
- Ability to work efficiently in a fast-paced environment.
- Ability to demonstrate compassion and caring when dealing with patients and coworkers.
- Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience.
- Experience using EMR systems.
Responsibilities
- Answer phones, greet patients, schedule appointments, and address routine inquiries.
- Forward non-routine requests to appropriate personnel.
- Prepare necessary patient paperwork before appointments.
- Review EMA for information that needs to be updated and accurately enter updated patient information.
- Identify payer sources and verify insurance eligibility and prior authorization.
- Record and collect patient copays and/or balances at check-in and check-out.
- Perform other duties as assigned.
- Complete quality work within deadlines, interact professionally with employees, customers, and suppliers, and contribute effectively to team assignments.
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life insurance and other voluntary plans
- 401(k) plan
- Employee referral program
- Paid time off
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
