Front Desk Coordinator

HCA Healthcare•San Antonio, TX

About The Position

CareNow, part of HCA Healthcare, is seeking a Front Desk Coordinator to support patient care and efficient daily clinic operations. The role monitors patient flow, wait times, and Web Check-in; helps ensure the clinic opens and closes appropriately and on time; and supervises and trains front desk staff. The coordinator also supports staff performance and visitor issue resolution, schedules patient representatives according to clinic needs, partners with marketing to maintain programs, and prepares for and completes clinic audits, reviews, and surveys. The position requires at least one year of experience in a medical office setting. Staff-supervision experience and experience with an EHR system are helpful or beneficial. The employee must obtain BLS certification within 30 days of starting, and Federal Breath Alcohol Screening and Federal Drug Screening certifications within three months of employment or promotion.

Requirements

At least one year of experience in a medical office setting.
Obtain BLS certification within 30 days of starting.
Obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification within three months of employment or promotion.

Nice To Haves

At least one year of staff-supervision experience is helpful.
Experience using an EHR system is beneficial.

Responsibilities

Monitor patient flow, clinic efficiency, wait times, and the Web Check-in process.
Assist with daily clinic operations, including ensuring the clinic opens and closes appropriately and in a timely manner.
Supervise and train front desk staff to ensure financial policies, timekeeping and attendance requirements, established practices, and standards are followed.
Assist with managing individual and team performance, address visitor issues or complaints, and provide follow-up staff training when needed.
Create work schedules for patient representatives based on clinic needs.
Partner with marketing to implement and maintain marketing programs correctly.
Prepare for and successfully complete clinic audits, reviews, and surveys.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave; long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.