Front Desk Coordinator - Myrtle Beach

Waccamaw Dermatology, LLC•Myrtle Beach, SC

7d•Onsite

About The Position

The Front Desk Coordinator greets, checks in and checks out, and directs patients and visitors. The role schedules appointments, updates patient information in the practice management system, provides information to patients, processes payments, and handles patient complaints. The coordinator builds and maintains rapport with referral sources, organizes workflow and appointments, and responds to inquiries by phone, email, or portal while routing requests as appropriate. The position requires maintaining patient confidentiality in accordance with HIPAA rules and procedures, retrieving historical information, and de-escalating concerns while offering patient assistance and support. The coordinator provides courteous, respectful, and consistently excellent customer service; collaborates professionally across departments; and works independently and as part of a team. Other duties may be assigned. Work is based on operational needs, typically from 7:00 a.m. to 5:30 p.m. Monday through Friday, with a variable day off resulting in a four-day workweek. The coordinator must be reliable and flexible to support the Myrtle Beach and Conway locations.

Requirements

Ability to multitask and work in a fast-paced environment.
Ability to build and maintain rapport with referral sources.
Ability to de-escalate dissatisfied patients and provide assistance and support.
Ability to interact positively and professionally across multiple departments.
Ability to work independently and within a team environment.
Reliability and flexibility to meet office needs at Myrtle Beach and Conway locations.
Ability to work a schedule based on operational need, typically 7:00 a.m. to 5:30 p.m. Monday through Friday, with a variable day off resulting in a four-day workweek.

Responsibilities

Greet, check in, check out, and direct patients and visitors.
Schedule appointments and update patient information in the practice management system.
Provide information to patients, process payments, and handle patient complaints.
Build and maintain rapport with referral sources.
Organize workflow and appointments by routing correspondence, collecting customer information, and managing assignments.
Respond courteously and respectfully to clients and patients by phone, email, or portal, answering or referring inquiries as appropriate.
Maintain patient confidentiality in compliance with HIPAA rules and regulations.
De-escalate dissatisfied patients and provide assistance and support as needed.
Complete required actions in assigned systems and follow established procedures to secure information.
Use filing and retrieval systems to provide historical references.
Contribute to the team by completing related tasks and other assigned duties.
Provide superior customer service and remain flexible in support of the position and team.
Interact positively and professionally across departments and work independently as well as collaboratively.
Work according to operational needs, typically 7:00 a.m. to 5:30 p.m. Monday through Friday, with a variable day off and support for Myrtle Beach and Conway locations.