Front Desk Coordinator

HCA Healthcare•Grapevine, TX

About The Position

CareNow is seeking a Front Desk Coordinator to support patient care and efficient clinic operations. The role monitors patient flow, including wait times and the Web Check-in process, and assists with the clinic’s daily opening and closing procedures. The coordinator supervises and trains front desk staff, supports performance management and resolution of visitor concerns, and creates staff schedules based on clinic needs. The position also partners with marketing to implement programs and prepares for clinic audits, reviews, and surveys. Candidates need at least one year of experience in a medical office setting. Staff-supervision experience is helpful, and experience using an EHR system is beneficial. The employee must obtain BLS certification within 30 days of starting, and Federal Breath Alcohol Screening and Federal Drug Screening certifications within three months of employment or promotion. CareNow is part of HCA Healthcare and describes its urgent care services as patient-centered, convenient, and supported by extensive resources for clinical teams. Benefits eligibility may vary by location.

Requirements

At least one year of experience in a medical office setting.
Obtain BLS certification within 30 days of starting.
Obtain Federal Breath Alcohol Screening Certification within three months of employment or promotion.
Obtain Federal Drug Screening Certification within three months of employment or promotion.

Nice To Haves

At least one year of experience supervising staff is helpful.
Experience using an EHR system is beneficial.

Responsibilities

Monitor patient flow, clinic efficiency, patient wait times, and the Web Check-in process.
Assist with daily clinic operations, including ensuring the clinic is opened and closed appropriately and on time.
Supervise and train front desk staff to ensure financial policies, timekeeping and attendance requirements, established practices, and standards are followed.
Assist with managing individual and team performance, address visitor issues or complaints, and provide follow-up staff training when needed.
Create work schedules for patient representatives based on clinic needs.
Partner with marketing to implement and maintain marketing programs.
Prepare for and successfully complete clinic audits, reviews, and surveys.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.