Front Desk Coordinator

Florida Digestive Health Specialists • Venice, FL

9h

About The Position

Florida Digestive Health Specialists (FDHS), Florida's largest physician-owned gastroenterology practice, is seeking an organized Front Desk Coordinator with a strong commitment to patient care. The role provides exceptional customer service, manages administrative tasks, and helps ensure smooth front-desk operations. The coordinator supports patients, medical staff, and team members while helping maintain an efficient and welcoming reception area. Duties may change to meet the company's needs, and additional tasks may be assigned by management.

Requirements

• High school diploma or equivalent required.
• Excellent verbal and written communication skills, including the ability to communicate effectively with patients and healthcare professionals.
• Strong organizational skills and the ability to multitask and prioritize in a fast-paced environment.
• Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations professionally.
• Proficiency with scheduling software and electronic medical records (EMR) systems.
• Ability to maintain professionalism and composure in stressful situations.
• Ability to collaborate effectively with colleagues and contribute to a positive work environment.
• Willingness to adapt to changing priorities and work schedules as needed.

Nice To Haves

• Previous experience in a medical office or healthcare setting preferred.

Responsibilities

• Greet patients and visitors warmly.
• Ensure completion of patient paperwork, sign-in, and security procedures, and schedule patients.
• Answer phone calls, take messages, and redirect calls as needed.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
• Communicate effectively with patients, medical staff, and other team members.
• Anticipate patients’ anxieties, provide comfort, and answer questions.
• Verify insurance information, process patient balances, and reconcile copayments daily.
• Handle inbound patient calls and inquiries about appointments and general matters professionally and empathetically.
• Maintain accurate patient records and ensure required information is collected and updated in the system.
• Follow HIPAA regulations and protect the confidentiality of medical, personal, and financial information.
• Keep the front desk and reception area clean and organized.
• Follow policies and procedures, and report needed changes.
• Assist with other administrative tasks and perform other duties as assigned by management.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plan, paid time off, and paid holidays.
• Professional development opportunities.
• Positive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED