Front Desk Coordinator - Santee

The Joint Chiropractic•Santee, CA

31d

About The Position

The Front Desk Coordinator provides customer service and sales support at a The Joint Chiropractic clinic. The role focuses on welcoming and checking in members and patients, managing patient flow, answering calls, maintaining accurate accounts and transactions, and educating patients about wellness services and membership options. The coordinator works toward membership sales goals, supports marketing efforts to attract and re-engage patients, and helps maintain an organized and clean clinic. This is a part-time position scheduled Monday through Wednesday, with starting pay of $17 per hour depending on experience, plus bonus potential.

Requirements

High school diploma or GED equivalent.
At least one year of previous sales experience.
Strong phone and computer skills.
Ability to prioritize and perform multiple tasks.
Strong customer-service orientation and effective communication with members and patients.
Ability to work cohesively with others in a fun, fast-paced environment.
Willingness to learn and grow.
Ability to stand and/or sit for long periods of time.
Ability to lift up to 50 pounds.

Nice To Haves

Office management experience.
Marketing experience.

Responsibilities

Provide excellent service to members and patients.
Gain memberships to meet sales goals and present membership and visit-package options.
Greet and check in members and patients arriving to see the Chiropractor.
Answer phone calls.
Complete point-of-sale transactions and ensure patient accounts are current and accurate.
Manage patient flow through the clinic in an organized manner.
Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
Participate in marketing and sales opportunities to attract new patients.
Re-engage inactive members.
Stay informed about membership options, packages, and promotions.
Support team goals and maintain positive relationships with team members.
Maintain clinic cleanliness and an organized workspace.
Keep management apprised of member concerns and follow management policies, procedures, and direction.
Accept constructive criticism positively and use it as a learning tool.
Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.