Front Desk Coordinator (52955)

Platinum Dermatology Partners LLC•Irving, TX

19d•Onsite

About The Position

The Front Desk Coordinator handles front desk operations at a fast-paced dermatology clinic and serves as a first point of contact for patients. The role calls for a friendly, professional approach and a commitment to putting patients first and delivering exceptional customer service. The coordinator works with patients, coworkers, and other personnel while following the company’s expectations for quality work, professionalism, teamwork, independent work, and communication.

Requirements

High school diploma or GED equivalent.
Minimum 2–3 years of experience working at the front desk in a medical office or clinic.
Experience with patient check-in and check-out workflows.
Prior insurance verification and scheduling experience.
Knowledge of medical dermatology terms, CPT, and ICD-10.
Strong written and verbal communication skills.
Strong mathematics skills.
Professional appearance and mannerisms.
Ability to work efficiently in a fast-paced environment.
Ability to demonstrate compassion and caring when dealing with patients and coworkers.
Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
Ability to perform quality work within deadlines, with or without direct supervision, and communicate and coordinate work effectively.

Nice To Haves

Prior dermatology or cosmetic experience.
Experience using EMR systems.

Responsibilities

Answer phones, greet patients, schedule appointments, and address routine inquiries.
Forward non-routine requests to appropriate personnel.
Prepare necessary patient paperwork before appointments.
Review EMA for information that needs to be updated and accurately enter updated patient information.
Identify payer sources and verify insurance eligibility and prior authorization.
Record and collect patient copayments and/or balances at check-in and check-out.
Perform other duties as assigned.