Front Desk Coordinator - Heathcare
About The Position
The Front Desk Coordinator is a patient-facing role supporting the daily operations of IVX Health infusion centers in the Kansas City market. The coordinator is the first point of contact for patients and visitors, helps shape the care experience, and ensures centers run smoothly through attentive service, accurate administrative work, and coordination with clinical teams. The role is full-time, generally Monday through Friday during regular business hours, with rotating Saturday coverage. The coordinator must be flexible to support market needs, including other centers during staff absences, openings, or higher-volume days. The team environment is described as close-knit, with approximately five people.
Requirements
- High school diploma or GED.
- 1–3 years of front desk or administrative experience in a medical or healthcare setting.
- Strong understanding of insurance verification, billing basics, and the patient intake process.
- Proficiency with EHR/EMR systems and scheduling software.
- Knowledge of medical terminology and patient-facing protocols.
- Exceptional customer service and communication skills.
- Ability to multitask in a fast-paced environment while remaining organized and accurate.
- Ability to learn quickly, adapt to new processes, and stay ahead of changing workflows.
- Adaptability and dependability, including willingness to support multiple centers and adjust to evolving workflows.
Responsibilities
- Greet patients warmly and professionally, answer phones, and assist visitors.
- Schedule, reschedule, and confirm appointments; ensure pre-visit requirements and authorizations are in place.
- Verify patient insurance, update demographic information, and collect copays accurately.
- Coordinate patient flow and communicate with nursing staff to support a smooth and safe experience.
- Maintain an organized, stocked, and welcoming front desk and reception area.
- Support other centers within the market as needed during staff absences, openings, or higher-volume days.
- Maintain patient records and support the daily operations of infusion centers.
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage and telemedicine services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and flexible spending options
- 401(k) retirement plan with company match
- Life, AD&D, and disability insurance
- Accident, critical illness, and hospital indemnity coverage
- Fertility and family planning support
- Tuition reimbursement and certification assistance
- Continuing education and professional development resources
- Employee Assistance Program and wellness support
- Paid time off and paid holidays
- Volunteer time off and charitable giving match
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
