Front Desk Coordinator

Carolina Health Specialists•Myrtle Beach, SC

8d•Onsite

About The Position

The Front Desk Coordinator supports a busy medical practice in Myrtle Beach. The role greets patients and other customers, provides check-in and check-out instructions, answers calls, coordinates with departments, schedules appointments, and manages patient records and billing-related information. The coordinator verifies insurance eligibility, collects payments, assists with payment plans, and helps maintain an orderly office. Depending on staffing needs or assignment to the company float pool, travel between offices may be required. The position works 7:45 a.m.–5:15 p.m. Monday through Thursday and 8:00 a.m.–12:00 p.m. Friday, with no nights or weekends. It reports to the Office Manager and has no supervisory responsibilities. The work is in a well-ventilated, well-lighted office setting.

Requirements

High school diploma or GED.
At least one year of experience in a customer service setting.
Adequate computer skills at the time of hire.
Ability to communicate clearly in person and by phone and maintain cooperative relationships with patients, families, physicians, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to multitask.
Ability to use office equipment and handle paperwork and filing adequately.
Ability to demonstrate applicable current competencies for the position.

Nice To Haves

Six months of receptionist experience in a healthcare setting.
Experience with office equipment.
Typing speed of 50 words per minute.

Responsibilities

Greet customers promptly and politely and provide instructions for check-in and check-out.
Answer phones pleasantly and address customer needs promptly.
Maintain good customer service.
Complete paperwork, update records, and use the computer system to generate billing information.
Check patients in and out promptly and professionally, ensuring they are not checked in late or after their scheduled time.
Update patient demographic information, collect co-pays, provide forms, and obtain signatures.
Verify and update insurance information, ensure insurance details are properly loaded, and keep insurance cards on file.
Confirm patients are in network and eligible at the time of service.
Collect balances, deductibles, and co-pays at the time of service.
Set up payment plans for patients with outstanding balances.
Schedule lab, annual wellness visit (AWV), and follow-up appointments.
Keep the waiting area, work area, and bathrooms clean and orderly.
Photocopy, enter or type computer information, and sort mail.
Call upcoming scheduled patients regarding balances.
Prepare bank deposits and reconcile them at the end of the day.
Maintain confidentiality of patient information.
Open and close the office on time when applicable.
Perform additional tasks as needed, including document scanning, patient referrals, office supply orders, prior authorizations, working buckets in the EMR system, barcoding, and medical-record preparation.
Travel between offices if assigned to the float pool or needed to assist other offices because of staffing issues.