Front Desk Coordinator

McDonough Center for Family Dentistry • Mcdonough, GA

2d

About The Position

The Front Desk Coordinator supports a dental practice committed to patient-first care and improving the dental experience. The role combines front-desk service and clerical duties with appointment coordination, explaining dental services, and handling patient financial and insurance matters. The practice partners with North American Dental Group for support in delivering patient care.

Requirements

• High school diploma or equivalent.
• Knowledge of dental software and Microsoft Office programs, and ability to learn new programs as needed.
• Dependability and skill in quality control when handling financial information, insurance verification, and end-of-day reports.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
• Perform clerical tasks, including sorting, opening, and distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients and collect co-payments.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED