Front Desk Coordinator (52902)

Platinum Dermatology Partners LLC•Chandler, AZ

26d•Onsite

About The Position

The Front Desk Coordinator handles front desk operations in a fast-paced dermatology clinic and serves as a first point of contact for patients. The successful candidate is friendly and professional, prioritizes patients, and delivers high-quality customer service. The role includes managing appointments and patient records, verifying insurance, and collecting payments. Employees are expected to perform quality work within deadlines, interact professionally, contribute effectively to team assignments, and work independently while coordinating with others as needed.

Requirements

High school diploma or GED equivalent.
At least 2–3 years of front desk experience in a medical office or clinic.
Experience with patient check-in and check-out workflows.
Prior insurance verification and scheduling experience.
Knowledge of medical dermatology terms, CPT, and ICD-10.
Strong written and verbal communication skills.
Strong mathematics skills.
Professional appearance and mannerisms.
Ability to work efficiently in a fast-paced environment.
Ability to demonstrate compassion and caring when dealing with patients and coworkers.
Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

Prior dermatology or cosmetic experience.
Experience using EMR systems.

Responsibilities

Answer phones, greet patients, schedule appointments, and address routine inquiries; forward non-routine requests to appropriate personnel.
Prepare necessary patient paperwork before appointments.
Review EMA for information requiring updates and update patient information accurately in EMA.
Identify payer sources and verify insurance eligibility and prior authorization.
Record and collect patient copayments and/or balances at check-in and check-out.
Perform other duties as assigned.
Perform quality work within deadlines, interact professionally with employees, customers, and suppliers, contribute to team assignments, and coordinate work efforts with others.