Front Desk Coordinator (53057)

Platinum Dermatology Partners LLC•Phoenix, AZ

13d•Onsite

About The Position

Platinum Dermatology Partners is hiring a Front Desk Coordinator for its Paradise Valley clinic in Phoenix, Arizona. The company operates a network of dermatology clinics offering general, cosmetic, medical, plastic surgery, and cancer screening treatments. Its purpose is to empower the practice of exceptional dermatology, with core values of collaboration, ownership, respect, excellence, authenticity, and integrity. The ideal candidate is friendly and professional, puts patients first, and provides excellent customer service in a fast-paced clinic. The coordinator handles front desk operations, including answering phones, greeting patients, scheduling appointments, preparing and updating patient records, verifying insurance and prior authorizations, and collecting copays or balances. Employees are expected to perform quality work within deadlines, interact professionally, contribute to the team, and coordinate effectively with others. This is a full-time position. A high school diploma or GED and at least 2–3 years of front desk experience in a medical office or clinic are required. Dermatology or cosmetic experience and experience with EMR systems are preferred. Employment offers are contingent on successful completion of pre-employment background checks.

Requirements

High school diploma or GED equivalent.
Minimum 2–3 years of front desk experience in a medical office or clinic.
Prior insurance verification and scheduling experience.
Experience with patient check-in and check-out workflows.
Knowledge of medical dermatology terminology, CPT, and ICD-10.
Strong written and verbal communication skills.
Strong mathematics skills.
Professional appearance and mannerisms.
Ability to work efficiently in a fast-paced environment.
Ability to demonstrate compassion and caring when working with patients and coworkers.
Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
Manual dexterity to operate office machines, including a computer and calculator; ability to stoop and bend to handle files and supplies; and mobility to complete errands or deliveries.
Ability to handle sharps and chemicals.

Nice To Haves

Prior dermatology or cosmetic experience.
Experience using EMR systems.

Responsibilities

Answer phones, greet patients, schedule appointments, and address routine inquiries; forward non-routine requests to appropriate personnel.
Prepare necessary patient paperwork before appointments.
Review EMA for information that needs to be updated and accurately enter updated patient information.
Identify payer sources and verify insurance eligibility and prior authorization.
Record and collect patient copays and/or balances at check-in and check-out.
Perform other duties as assigned.
Perform quality work within deadlines, interact professionally, contribute to team assignments, and coordinate work efforts with others.