Front Desk Coordinator

HCA Healthcare • Fort Worth, TX

1d

About The Position

CareNow is seeking a Front Desk Coordinator to support efficient clinic operations and patient care. The role monitors patient flow, supervises and trains front desk staff, helps manage clinic operations and staff performance, and supports marketing programs and clinic audits. CareNow is an urgent care organization owned and operated by HCA Healthcare, with more than 225 clinics.

Requirements

• At least 1 year of experience in a medical office setting.
• Obtain a BLS Certification within 30 days of starting.
• Obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification within 3 months of employment or promotion.

Nice To Haves

• At least 1 year of experience supervising staff is helpful.
• Experience using an EHR system is beneficial.

Responsibilities

• Monitor patient flow, wait times, and the Web Check-in process to help ensure the clinic operates efficiently.
• Assist with daily clinic operations, including ensuring the clinic opens and closes appropriately and on time.
• Supervise and train front desk staff to ensure compliance with financial policies, timekeeping and attendance expectations, established practices, and standards.
• Assist with individual and team performance management, address visitor issues or complaints, and provide follow-up staff training as needed.
• Create patient representative work schedules based on clinic needs.
• Partner with marketing to implement and maintain marketing programs correctly.
• Prepare for and successfully complete clinic audits, reviews, and surveys.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed