Front Desk Coordinator II

Smile Doctors • Annandale, VA

5d

About The Position

Virginia Orthodontic Partners is seeking a Front Desk Coordinator II to support the practice’s administrative and patient-facing operations. The coordinator welcomes visitors, provides information about the clinic, and helps patients navigate their visits and treatment experience. The role also supports scheduling, insurance verification, payment and account matters, records maintenance, internal marketing, and office supply coordination. The position contributes to a people-first, fun, and encouraging workplace culture.

Requirements

• High school diploma or equivalent.
• Six months of experience as a Smile Doctors Front Desk Coordinator I.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• Bilingual ability.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team members.
• Perform administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check in first-visit patients and collect general information.
• Notify clinicians when patients arrive and are ready.
• Make appointments for returning patients as necessary.
• Print or reprint appointment reminders and school or work excuses.
• Verify insurance information, investigate issues, and work toward resolution.
• Make changes to the patient schedule as necessary.
• Present contracts to patients and coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post them to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.
• Encourage and present patients with non-clinical ways to use the Smile Doctors Anywhere application to support their treatment experience.
• Communicate office supply requirements to the Practice Director for the monthly supply order.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED