Front Desk Coordinator I with Override

Smile Doctors•Warner Robins, GA

48d

About The Position

Spillers Orthodontics is seeking a Front Desk Coordinator I to support the practice’s front desk and administrative operations. The role welcomes visitors, provides information about clinic features, and coordinates patient check-in, scheduling, payments, records, and communications. The coordinator also supports internal marketing initiatives and contributes to a people-first, fun, and encouraging environment.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients and collect general information from first-time patients.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.