Front Desk Coordinator I

Smile Doctors•Novi, MI

70d

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support its practice by welcoming patients and visitors, handling administrative tasks, and helping maintain patient information and schedules. The role also supports payments, account resolution, shipments and mail, and internal marketing initiatives. The company describes its culture as people-first, fun, and encouraging, and offers team members opportunities to develop their talents and grow their careers.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in first-time patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.