Front Desk Coordinator I

Smile Doctors•Nottingham, MD

1d•$17 - $21

About The Position

Amanda Gallagher Orthodontics is seeking a Front Desk Coordinator I to welcome patients and visitors, support the practice’s administrative operations, and help create a positive, people-first experience. The coordinator greets patients, determines the nature of their visit, and notifies appropriate team members. The role also supports patient scheduling, insurance verification, payments and account resolution, records updates, and internal marketing initiatives.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus but are not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients and collect general information from patients on their first visit.
Verify insurance information.
Notify clinicians when patients have arrived and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.