Front desk coordinator I with override

Smile Doctors•Baraboo, WI

95d

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support its orthodontic practice team. The coordinator welcomes patients and visitors, helps manage front-desk communications and administrative work, and supports patient scheduling, records, payments, and account resolution. The role also contributes to internal marketing initiatives and encourages team participation.

Requirements

Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.
High school diploma or equivalent required.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients on their first visit and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.