Front Desk Coordinator I

Smile Doctors•Germantown, MD

82d•$18 - $22

About The Position

Rad Orthodontics is seeking a Front Desk Coordinator I to support its orthodontic practices in Potomac, College Park, Downtown Bethesda, North Bethesda, and Germantown. The coordinator welcomes patients and visitors, handles front-desk and administrative tasks, and helps keep appointments and patient accounts organized. The role also contributes to internal marketing initiatives and supports a people-first, encouraging team culture.

Requirements

High school diploma or equivalent.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus but are not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties and provide visitors with information about clinic features.
Answer, screen, and route incoming calls and take messages as needed.
Check in first-time patients and collect general information.
Verify insurance information.
Notify clinicians when patients have arrived and are ready.
Make appointments for returning patients as necessary and make changes to the patient schedule as necessary.
Print or reprint appointment reminders and school or work excuse notes.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and encourage team participation.