Front Desk Coordinator I with Override

Smile Doctors•Chevy Chase, MD

31d•$18 - $22

About The Position

Smile Doctors is seeking a Front Desk/Marketing Coordinator I to join its growing team. The coordinator welcomes visitors to the practice, provides information about clinic features, and supports patients and clinicians through front-desk and administrative services. The role also drives internal marketing initiatives and encourages team participation. Smile Doctors is an orthodontic support organization that partners with local orthodontic practices to provide patient care. It describes its culture as people-first, fun, and encouraging, and offers opportunities for team members to develop their talents and strengths.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in first-time patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.