Front Desk Coordinator I

Smile Doctors•Pickerington, OH

53d•$16 - $19

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support its Blacklick and Pickerington team. The role welcomes patients and visitors, provides information about the practice, and handles administrative and front-desk activities that help coordinate patient visits and support clinic operations. The coordinator may work between the Blacklick and Pickerington locations and contributes to internal marketing initiatives and team participation.

Requirements

High school diploma or equivalent.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.
Ability to work between the Blacklick and Pickerington locations.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify the appropriate team members.
Perform administrative duties.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls and take messages as needed.
Check in first-time patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as needed.
Print or reprint appointment reminders and school or work excuses.
Change patient schedules as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and encourage participation from the team.