Front Desk Client Services Representative

The Crossroads Center•Cincinnati, OH

4d•$20 - $23

About The Position

NorthStar Behavioral Health is seeking an organized and professional Front Desk Client Services Representative to help create a welcoming, respectful, and confidential environment for clients seeking behavioral health and clinical services. The role supports daily office operations, scheduling, and communication while helping ensure a positive client experience. The schedule is Monday through Friday, 5:30 a.m. to 2:00 p.m., with rotating Saturdays.

Requirements

High school diploma or equivalent.
At least 2 years of front desk, customer service, and medical office experience; behavioral health experience is preferred.
Strong communication and interpersonal skills.
Basic computer proficiency, including Microsoft Office and scheduling systems.
Ability to pass a criminal background check and drug screen.
Current tuberculosis (TB) vaccination or willingness to be vaccinated upon hire.

Nice To Haves

Experience in a behavioral health setting.

Responsibilities

Greet clients, visitors, and staff courteously and professionally.
Check clients in and out and verify appointment details.
Answer phone calls, respond to inquiries, and direct calls appropriately.
Schedule, confirm, and manage appointments using EHR systems.
Collect and update client demographic and insurance information.
Verify insurance eligibility and collect co-pays or balances at the time of service.
Maintain accurate and confidential records in compliance with HIPAA and PHI requirements.
Process intake paperwork and ensure all required forms are complete.
Monitor and maintain a clean, organized reception area.
Support administrative and clinical staff as needed while upholding the organization’s values of kindness, honesty, and respect.

Benefits

Competitive salary and benefits package.
Health insurance.
Dental insurance.
Employer-paid vision coverage.
Life coverage.
Long-term disability coverage.
Up to 3 weeks of paid time off each year.
403(b) retirement plan.
Eligibility as a qualifying employer for the Public Service Loan Forgiveness program.
Professional development, CEUs, and learning access via Relias.
Supportive work environment.
Employee Assistance Program.
Employee Discount Program.