Client Service Representative - Front Desk

Interim HealthCare of the Black Hills•Rapid City, SD

6d•Onsite

About The Position

Client Service Representative (CSR) - Front Desk Clerk in Rapid City, SD Are you a friendly, organized, and compassionate person who loves making a positive first impression? Join our team at Interim Healthcare of the Black Hills as our Front Desk Clerk! We’re looking for someone who enjoys a predictable weekday routine and can provide dependable, consistent support to our team - Part-time, Monday–Friday, approximately 20–25 hours per week, with a consistent schedule of around 8:00 am–1:00 pm each day. You’ll be the welcoming face and voice of our agency, helping clients, families, and team members feel supported while keeping our office running smoothly. We’re looking for someone who values teamwork, takes pride in excellence, is hungry for achievement, values both our business and our people, keeps it real through honest and respectful communication, and believes in advocating for quality care. If you’re ready to be part of something special and make a meaningful difference in the lives of those we serve, we’d love to meet you!

Requirements

Preferred 1-2 years of experience in healthcare or a related industry
Understanding of state and federal home care standards and regulations
Excellent oral and written communication skills with clinical and non-clinical staff
Strong organizational skills, attention to detail and computer software proficiency

Responsibilities

Operate the switchboard or telephone system to receive incoming calls and provide a professional, helpful first point of contact.
Assist our team in ensuring compliance with quality and operational standards
Schedule staff and improve the process of client/patient scheduling for home care services with support from CSR - Scheduler
Maintain a professional reception area presence and support courteous, organized office communications.
Welcome visitors, notify the appropriate employee of visitor arrivals, and forward drop-off information to the appropriate person.
Assist with administrative and clerical tasks as directed by supervisor or designee.