Client Service Representative - Front Desk

Interim HealthCare of the Black Hills•Rapid City, SD

6d•$17 - $19•Onsite

About The Position

Client Service Representative (CSR) - Front Desk Clerk in Rapid City, SD. Interim Healthcare of the Black Hills is seeking a friendly, organized, and compassionate Front Desk Clerk for a part-time, weekday position (Monday-Friday, approximately 20-25 hours per week, 8:00 am-1:00 pm). The role serves as the welcoming face and voice of the agency, supporting clients, families, and team members while ensuring smooth office operations. The ideal candidate values teamwork, excellence, achievement, business and people, honest communication, and advocating for quality care. This is an opportunity to make a meaningful difference in the lives of others.

Requirements

Preferred 1-2 years of experience in healthcare or a related industry
Understanding of state and federal home care standards and regulations
Excellent oral and written communication skills with clinical and non-clinical staff
Strong organizational skills, attention to detail and computer software proficiency

Responsibilities

Operate the switchboard or telephone system to receive incoming calls and provide a professional, helpful first point of contact.
Assist the team in ensuring compliance with quality and operational standards.
Schedule staff and improve the process of client/patient scheduling for home care services with support from CSR - Scheduler.
Maintain a professional reception area presence and support courteous, organized office communications.
Welcome visitors, notify the appropriate employee of visitor arrivals, and forward drop-off information to the appropriate person.
Assist with administrative and clerical tasks as directed by supervisor or designee.