Front Desk Clerk

Hilton Grand Vacations • Orlando, FL

13d

About The Position

The Front Desk Agent ensures that owners and guests have a positive, memorable experience while checking in and out and responding to requests. The role uses computerized reservation systems to maintain records, check unit availability, and assist with reservations and changes. It also generates invoices, collects payments for rental-program and merchandise transactions, maintains safety deposit boxes, and routes housekeeping and maintenance requests to the appropriate personnel. Additional duties include restocking the front desk, preparing arrival packets, providing information about local attractions and resort amenities, and typing correspondence and reports for management as needed.

Requirements

• Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
• A courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Ensure every interaction with an owner or guest is positive and memorable while checking them in and out and responding to requests.
• Enter information into the computerized reservation system to update and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including arrival packets.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid Time Off (PTO)
• Travel benefits and discounts
• Paid vacation and sick days
• Employee Assistance Program supporting physical and mental wellbeing
• Tuition reimbursement
• Employee stock purchase program
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed