Front Desk Clerk
About The Position
Spartanburg Housing, formerly Spartanburg Housing Authority, provides affordable housing options and programs that promote self-sufficiency for area residents. The Front Desk Clerk provides customer service to tenants, landlords, visitors, staff, contractors, and the public. The role answers questions or refers them to others, provides information in person, by email, and over the phone, and listens and communicates respectfully to help resolve problems. The position also performs administrative and clerical duties in support of the Housing Choice Voucher (HCV) Department.
Requirements
- High school diploma or GED.
- At least one year of experience as a clerk, receptionist, or customer service representative in a high-volume office setting.
- An equivalent combination of education, training, and experience may be considered sufficient at Spartanburg Housing’s sole discretion.
Responsibilities
- Monitor Spartanburg Housing’s front desk and reception area.
- Provide clerical and administrative support to the HCV team, including recordkeeping, document generation, data tracking, telephoning, mailing, and filing.
- Provide customer service to applicants, property owners, and their agents; respond to inquiries about program information, the admissions process, application status, and rent payments.
- Manage applicant and tenant accounts in the online system and process application updates.
- Receive tenant account payments and maintain payment ledgers.
- Assist families with completing applications online or in person.
Benefits
- Medical insurance
- Dental insurance
- Retirement benefits
- Cancer insurance
- Short-term disability insurance
- Long-term disability insurance
- Accident insurance
- Vision insurance
- Life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
