Front Desk Clerk

Commonwealth Hotels•Erlanger, KY

2h•Onsite

About The Position

Residence Inn Cincinnati Airport is seeking a friendly, dependable, and service-focused Front Desk Clerk to provide welcoming, personalized service to hotel guests. The clerk serves as guests’ first and last point of contact and helps create exceptional guest experiences. Candidates may have hotel experience or be looking to begin a hospitality career. The position involves greeting guests, managing check-in and checkout, answering questions, handling reservations and requests, resolving concerns, processing payments, and coordinating with housekeeping and maintenance. The clerk follows Marriott brand standards and Commonwealth Hotels policies. The role requires a flexible schedule that includes weekends and holidays, and the ability to stand for extended periods and occasionally lift up to 25 pounds.

Requirements

Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Basic computer skills.
Flexible availability, including weekends and holidays.
Positive attitude and commitment to outstanding guest service.
Ability to stand for extended periods and occasionally lift up to 25 pounds.

Nice To Haves

Previous customer service, hospitality, or hotel experience is preferred.
Experience with a hotel property management system is a plus.

Responsibilities

Greet guests with a warm and professional attitude.
Check guests in and out efficiently and accurately.
Answer guest questions and provide information about hotel services and local attractions.
Handle reservations, room assignments, and guest requests.
Respond promptly to guest concerns and resolve issues professionally.
Process payments and maintain accurate records.
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
Follow Marriott brand standards and Commonwealth Hotels policies.