Front Desk Clerk - Mobile Medicine Bilingual Speakers (Russian, Farsi, Dari) Preferred

Elica Health Centers • Sacramento, CA

8d • Onsite

About The Position

The Health on Wheels mobile medicine program features state-of-the-art mobile health clinics with full exam rooms that provide services to two primary groups: hard to reach populations with barriers to accessing care and underserved students at select schools within Elica's service area. The program delivers services to those who are unable to visit a standing clinic due to barriers, such as lack of transportation, language difficulties, homelessness, mental illness, and more.

Requirements

• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service.
• High School Diploma or Equivalent.
• Current BLS Certification required.
• Knowledge of modern office equipment.
• HIPAA knowledge is a must.
• Demonstrated exceptional customer service skills.
• Ability to maintain records and files.
• Ability to operate personal computer.
• Ability to exert physical effort maintaining and distributing files.
• Ability to abide by standards of professional ethics and maintain confidentiality.
• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
• This position is subject to criminal background investigation and drug screen.

Nice To Haves

• Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English.
• Knowledge of basic medical clinic care and procedures a plus.

Responsibilities

• Register patients, collects fees, enter registration, intake and verify data in the electronic health record system.
• Greet and serve all who come into the clinic and provide excellent customer service at all times.
• Assist Providers in non-medical tasks.
• Schedules appointments and manages patients’ appointments according to the Providers schedule.
• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed.
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC.
• Enters every patient’s data into EPIC.
• Performs other clerical tasks as needed.
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly.
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility.
• Completes assigned tasks in personal in-box and workflow dashboard in-box.
• Collects payment from patients at time of registration as well as additional payments needed after the visit.
• Reconciles transactions for cash each time cash is used for payment.
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment.

Benefits

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage.
• Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.
• Coverage options are available for individual and family tiers.
• Retirement – 403(b) plan with up to 4% employer match and immediate vesting.
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday.
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED