Bilingual Front Desk Clerk

Healthcare Services Group, Inc.•Bensalem Township, PA

4d•Onsite

About The Position

Healthcare Services Group is seeking a bilingual Spanish Front Desk Clerk to join its Corporate Team in Bensalem, Pennsylvania. This administrative role supports the organization by providing a welcoming, professional experience for visitors and callers and directing them appropriately. The clerk is expected to communicate effectively, maintain a pleasant telephone manner, and provide positive first impressions of HCSG. The role covers reception and front-desk duties, facilities upkeep, and general administrative support. The clerk welcomes and registers visitors, manages incoming calls and mail, provides Spanish translation to callers, monitors access, maintains reception and common areas, supports meeting arrangements, and performs clerical tasks. The position is primarily in an office environment, with stated office hours of 8:00 AM to 5:00 PM.

Requirements

High school diploma.
Excellent verbal and written communication skills in English and Spanish.
Two to five years of administrative experience working under pressure in a fast-paced, professional environment.
Valid driver's license.
Strong customer service skills and ability to organize, multitask, and prioritize tasks and work.
Professional, friendly appearance and positive attitude.
Detail-oriented approach and focus on accuracy.
Ability to take instructions, manage tasks, follow through, and complete assignments.
Proficiency with Microsoft Office programs.
Experience using computers, printers, laptops, voicemail messaging systems, and photocopiers/scanners.

Nice To Haves

Experience providing translation services.

Responsibilities

Greet visitors and provide a professional, positive experience by welcoming, directing, and announcing them appropriately.
Sign visitors into the system and provide visitor badges as needed.
Manage the phone switchboard by answering, screening, and forwarding incoming calls appropriately.
Receive, sort, and distribute daily mail, deliveries, and couriers.
Monitor company access using safety and security systems.
Translate for Spanish-speaking callers and direct them to the appropriate department.
Protect confidential employee and company information.
Maintain the front entrance, reception area, breakroom, and other areas; keep waiting areas clean and organized.
Keep office supplies and kitchen areas stocked.
Escalate building concerns to management as appropriate.
Back up mail pickup from a nearby office as needed.
Coordinate meeting room setup and, at times, catering.
Perform clerical duties, including filing, scanning, and photocopying for specific departments.
Schedule meetings and designate conference rooms as needed.
Serve as a networking team member as directed.
Perform other duties as assigned.