Front Desk Clerk

Hilton Grand Vacations•Miramar Beach, FL

10d

About The Position

Hilton Grand Vacations is seeking a Front Desk Clerk Agent to help guests and owners create memorable vacation experiences at its resort properties. The role provides guest service while checking guests in and out, responding to requests, managing reservations and records, processing payments, coordinating service requests, and supporting front-desk operations. The company describes a fun, encouraging culture with training, benefits, and opportunities for learning and advancement.

Requirements

High school graduate or equivalent experience.
Proficient in spoken and written English to communicate with guests, owners, and co-workers and fully comprehend job assignments.
Ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
Ability to multitask and prioritize duties to meet deadlines and demands.
Prior cash handling and data entry experience required.

Responsibilities

Ensure every interaction with an owner or guest is positive and memorable while checking them in and out and responding to requests.
Enter information into the computerized reservation system to update and maintain records.
Use the reservation system to resolve unit availability and assist guests with reservations or changes.
Generate invoices and collect amounts due through the rental program and merchandise sales; maintain safety deposit boxes.
Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and regularly restock the front desk with supplies, including preparing arrival packets.
Type correspondence and reports for management as needed.

Benefits

Health care options including medical, dental, and vision, with eligibility beginning on day one.
Recognition programs and rewards.
Travel discounts program.
Paid vacation and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement programs.
Employee stock purchase program.
Learning and advancement opportunities.
Quarterly bonuses may be available but are not guaranteed.