Front Desk Clerk
About The Position
The Front Desk Clerk helps make each owner and guest interaction a positive, memorable experience. The role checks guests in and out, responds to requests, maintains reservation records, assists with reservations and changes, and handles invoices and payments. It also maintains safety deposit boxes, coordinates housekeeping and maintenance requests, restocks the front desk and prepares arrival packets, shares information about local attractions and resort amenities, and prepares correspondence and reports for management as needed. The position is at The Breakers Resort on Cape Cod, which has more than 121 rooms next to a private beach.
Requirements
- Proficient English-language and interpersonal skills, with the ability to communicate verbally and in writing.
- A courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties to meet organizational deadlines and demands.
- At least 6 months of customer service experience.
Nice To Haves
- Front Desk or Guest Services Agent experience.
- Experience with cash or credit card transactions.
- Resort hospitality or related industry experience.
Responsibilities
- Check owners and guests in and out, respond to their requests, and provide a positive, memorable experience.
- Enter information into the computerized reservations system and update and maintain records.
- Use the reservation system to resolve unit availability and assist guests with reservations or changes.
- Generate invoices and collect monies due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Restock the front desk and prepare arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Health care options, including medical, dental, and vision
- Recognition programs and rewards
- Travel discounts program
- Paid vacation and paid sick days
- Employee Assistance Program supporting physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee stock purchase program
- Learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
