Front Desk Clerk
Hilton Grand Vacations•Dennis Port, MA
•$18 - $18
About The Position
The Front Desk Clerk provides positive, memorable experiences for owners and guests while checking them in and out, responding to requests, and assisting with reservations. The role also maintains reservation records, handles payments and invoices, manages safety deposit boxes, routes housekeeping and maintenance requests, stocks the front desk, shares information about local attractions and resort amenities, and prepares correspondence and reports for management as needed.
Requirements
- Proficient English language and interpersonal skills, including the ability to communicate verbally and in writing.
- Courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties to meet organizational deadlines and demands.
- At least 6 months of customer service experience.
Nice To Haves
- Front Desk/Guest Services Agent experience.
- Experience with cash and credit card transactions.
- Resort hospitality or related industry experience.
Responsibilities
- Create a positive and memorable experience for owners and guests during check-in and check-out and when responding to requests.
- Enter information into the computerized reservations system to update and maintain records.
- Use the reservation system to resolve unit availability questions and assist with reservations or changes.
- Generate invoices and collect monies due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Prepare and restock the front desk with supplies, including arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Medical, dental, and vision health care options.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
