Front Desk Clerk
About The Position
The Front Desk Clerk supports operations at Silvercrest Senior Residences, apartment-style communities that provide affordable housing for low-income seniors. Residents pay 30 percent of their income toward housing, with HUD paying the difference. The communities offer private kitchens and living quarters that support independent living. Based at the Fresno Silvercrest location, the full-time clerk monitors and greets people entering the building, responds to emergencies, supports resident applications and maintenance requests, and provides administrative assistance. The role also includes after-hours on-call duties and requires professional interactions with residents, vendors, and Salvation Army staff.
Responsibilities
- Monitor the door and greet residents, guests, vendors, emergency services, and delivery drivers.
- In emergencies, provide light maintenance or custodial service, or contact on-call staff, vendors, or emergency services as needed.
- Fulfill after-hours on-call duties, including completing Incident Reports with proper spelling and grammar.
- Monitor building entries and review camera footage to help prevent unauthorized entry.
- Receive applications from prospective residents and explain eligibility requirements.
- Keep application packets accurate and up to date.
- Assist the management team with processing occupancy applications in accordance with HUD and Fair Housing regulations.
- Process and organize residents’ maintenance work-order requests according to established maintenance policies, including use of OneSite Facilities software.
- Assist the management team with administrative duties, including scheduling appointments, filing, answering phones, and mailing.
- Provide records and reports required by the supervisor accurately and on time.
- Comply with the Silvercrest Operating Procedures Manual and Salvation Army policies.
- Represent The Salvation Army positively and professionally by maintaining positive relationships with residents, vendors, and TSA staff.
- Perform other duties as requested by the supervisor.
Benefits
- Paid Time Off
- Full Medical and Dental Benefits
- Retirement / 403b option
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
