Front Desk Clerk- Ft flex- Memphis Marriott East

Remington Hospitality • Memphis, TN

11d • Onsite

About The Position

The Front Desk Clerk greets and communicates with hotel guests cordially, promptly, and professionally, and checks guests in and out. The role assists with pre-registration and blocking reservations when needed, reviews reservations with special requests, and blocks rooms accordingly. The clerk maintains working knowledge of hotel rates, discounts, reservation procedures, and cancellation and relocation procedures. The position also requires accurate handling and posting of guest charges and payments, including cash, checks, and credit card information, as well as making change correctly. The clerk must know how to use the front office computer or manual system for both routine and less frequent daily transactions, and should be able to take same-day reservations in approximately two minutes.

This is an in-office role in a standard office environment. The work includes prolonged periods of sitting at a desk and using a computer, with occasional standing and walking. The role also involves frequent fine motor activity and communication with guests and colleagues. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Enjoys working as part of a team that provides great guest experiences.
• Ability to work in a standard office environment, including prolonged sitting at a desk and computer use for 6–8 hours a day.
• Frequent fine motor skills and use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand, walk, bend, reach, or carry items occasionally.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests, and promptly and professionally check them in and out.
• Assist with pre-registration and blocking reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front office computer or manual system, including routine and infrequent daily transactions.
• Accurately handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Follow reservation procedures, including taking same-day reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed