Front Desk Clerk- Ft flex- Memphis Marriott East

Remington Hotels • Memphis, TN

10d • Onsite

About The Position

The Front Desk Clerk greets and communicates with hotel guests and checks them in and out promptly and professionally. The role assists with pre-registration and reservation blocking, processes guest charges and payments, manages cash and payment information accurately, and maintains working knowledge of front-office systems, hotel rates, discounts, reservations, cancellations, and relocation procedures. The clerk reviews reservations with special requests and blocks rooms accordingly, and should be able to take a reservation in approximately two minutes.

This is an in-office role in a standard office environment. The work involves extended periods at a desk using a computer, with occasional standing and walking and regular use of office equipment. Schedules may vary and can include nights, weekends, and holidays. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the role.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Occasional standing and walking throughout the workday; ability to stand, walk, bend, reach, or carry items as needed.
• Frequent fine motor skills and use of hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.
• Ability to work as part of a team that provides great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, and promptly and professionally check them in and out.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges accurately and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including routine and infrequent daily transactions.
• Handle cash, checks, and credit-card information accurately, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Follow reservation procedures, including taking same-day reservations; take reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed