Front Desk Clerk - Excalibur

MGM Resorts International • Cary, NC

11d • Onsite

About The Position

As a Front Desk Clerk at Excalibur, you will welcome guests and create a positive first impression. You will learn guests’ needs, provide seamless and personalized service, and help make their stays memorable. The role includes managing arrivals and departures, supporting guest requests, handling payments and cash transactions, and protecting guest privacy and security.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Must work varied shifts, including weekends and holidays.

Responsibilities

• Welcome guests and provide memorable service by anticipating needs and responding to and resolving complaints in alignment with S.H.O.W. Service Basics.
• Manage early and late arrivals, departures, walk-ins, and other guest room check-in and check-out tasks.
• Offer upgraded accommodations when available through authorized programs and promote M life enrollment and benefits.
• Partner with Housekeeping and other departments to meet guest expectations and special requests.
• Ensure charges and credits are posted correctly; collect payments; handle cash and credit transactions; and balance cash and cash-equivalent transactions according to property procedures.
• Control and issue keys while protecting guest security, privacy, and confidentiality.

Benefits

• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED