101003 - Front Desk Clerk

VALENCIA GROUP • Lubbock, TX

29d • Onsite

About The Position

The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel. Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Requirements

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Certification of TABC & Food Handlers required
• High school diploma or equivalent required

Nice To Haves

• Previous experience in a front desk role or hospitality setting preferred
• Previous experience in a front desk or customer service role is preferred.

Responsibilities

• Perform check-in and check-out procedures efficiently
• Handle reservations, cancellations and guest inquiries
• Maintain the cleanliness and organization of the front desk area
• Assist guests with luggage as needed
• Assist with parking/retrieving guest vehicles in a safe and efficient manner
• Greet guests warmly and provide excellent customer service.
• Following 18 core standards and Valencia’s 5 star ingredients
• Respond to guest inquiries and resolve any issues or complaints
• Ensure guest satisfaction by accommodating special requests
• Assist in training new front desk agents as needed.
• Support team performance by collaborating with colleagues.
• Communicate effectively with the Front Office Manager and other departments.
• Report any incidents or safety concerns immediately
• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Attend require meetings
• Follow company policies and procedures
• Perform any additional duties as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED