Full Time Front Desk Clerk- Homewood Suites-Hampton Inn, Woburn MA $20 - $23/per hour

Concord Hospitality Enterprises•Woburn, MA

4d•$20 - $23

About The Position

Concord Hospitality is seeking a full-time Front Desk Clerk for its Homewood Suites-Hampton Inn in Woburn, Massachusetts. The front desk is the hub of the hotel and involves frequent interaction with guests. The role calls for a proactive, responsive, caring, and responsible approach to delivering a positive guest experience. Associates are valued and treated with respect, with opportunities for training, development, and career advancement.

Requirements

Passion for serving others.
A proactive, responsive, and caring approach.
Strong communication and interpersonal skills.
A winning personality and a high sense of responsibility.

Responsibilities

Assist guests efficiently, courteously, and professionally.
Maintain a high level of service and hospitality.
Address guest concerns or issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
Post guest charges, collect payments, and follow required cash-handling procedures.
Handle guest mail and messages respectfully and professionally while maintaining privacy.
Stay knowledgeable about the hotel brand and its programs, including travel programs and special offers.
Communicate guest comments and concerns to other departments and management.
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Maintain full knowledge of hotel safety and emergency procedures.