Front Desk Clerk - Jacksonville Beach

The Harrison Group, Inc. • Jacksonville Beach, FL

1d • Onsite

About The Position

We are seeking a Front Desk Clerk to join our team in Jacksonville Beach. This role is responsible for managing guest check-ins and check-outs, handling reservations, and ensuring a positive guest experience. The ideal candidate will have excellent customer service and communication skills, with experience in hotel reservation software and a strong understanding of online travel platforms.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• Must be able to stand for extended periods (up to 8 hours).
• Ability to walk, reach, bend, and stoop as needed to complete daily tasks.
• Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages).
• Ability to use hands for repetitive motion (e.g., typing, using a phone or computer).
• Must be able to communicate clearly and effectively in person and over the phone.

Nice To Haves

• A degree in hotel management is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Performs additional duties as needed.

Benefits

• 401k
• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree